bc35 Privacy Policy
At bc35, protecting your personal data is not an afterthought — it is a foundational commitment. This Privacy Policy sets out precisely what information we collect, how we use it, who we share it with, and the rights you hold over your own data. We operate transparently and securely so that every player across Bangladesh can engage with bc35 with full confidence.
1. Introduction
This Privacy Policy explains how bc35 International ("bc35", "we", "our", or "us") collects, uses, stores, and protects the personal information of individuals ("you", "your", or "Player") who register for and use the bc35 online casino and sportsbook platform accessible at bc35.io. By creating an Account on bc35.io or by continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
bc35 is primarily operated for players based in Bangladesh and is designed with the privacy expectations of Bangladeshi users in mind. We apply industry-standard data protection practices and use 256-bit SSL encryption across all pages and transactions to ensure your personal and financial data remains protected at all times.
This Privacy Policy should be read alongside our Terms & Conditions, which govern your overall use of the bc35 platform. Capitalised terms not defined in this Policy carry the meanings assigned to them in the Terms & Conditions. If you have questions about this Policy or wish to exercise any of your data rights, please contact us at [email protected].
This Privacy Policy applies to all bc35 services including the website bc35.io, any mobile-optimised version of the site, and all communications sent by bc35 to registered Players. It does not apply to third-party websites or services linked from bc35.io.
2. Data We Collect
bc35 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser as you navigate the site, and from trusted third-party verification and payment partners in the course of identity checks and transaction processing. The categories of data we collect are set out below.
2.1 Registration and Identity Data
- Full legal name — collected at registration and used to verify your identity against KYC documentation.
- Date of birth — required to confirm that you meet the 21+ age requirement for bc35 services.
- Email address — used for account communications, security alerts, promotional messages (where opted-in), and support correspondence.
- Mobile number — used for account security, transaction notifications, and verification of mobile payment accounts (bKash, Nagad, Rocket, Upay).
- Residential address — collected for KYC compliance, fraud prevention, and regulatory record-keeping purposes.
- Government-issued ID details — National Identity Card (NID) number, passport number, or similar identifier collected during the KYC process.
2.2 Financial and Transaction Data
- Payment account identifiers — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other mobile banking account numbers or card details associated with your deposits and withdrawals.
- Transaction history — a complete record of all deposits, withdrawals, game stakes, winnings, bonus credits, and adjustments made to your bc35 Account.
- Source of funds documentation — where required for high-value accounts or as part of enhanced due diligence, we may request evidence of the origin of funds deposited.
2.3 Technical and Usage Data
- IP address — logged at login and during active sessions for security monitoring, fraud detection, and geographic access control purposes.
- Device information — device type, operating system, browser type and version, screen resolution, and installed language settings.
- Session and behavioural data — pages visited, time spent on each page, games played, betting patterns, click-stream data, and session duration.
- Cookie data — as described in Section 6 of this Policy.
2.4 Communications Data
When you contact bc35 via live chat, email, or any other support channel, we retain a record of that communication, including the content of your messages, the date and time of the exchange, and the resolution reached. This information is used to handle your enquiry, improve our support quality, and maintain an audit trail of Player interactions.
3. How We Use Your Data
bc35 uses the personal data we collect for clearly defined purposes. We do not use your data for purposes incompatible with those stated here, and we do not sell your personal data to third parties for their own marketing use under any circumstances.
| Purpose | Data Categories Used | Notes |
|---|---|---|
| Account registration and management | Identity data, contact data | Necessary to create and maintain your bc35 Account. |
| Identity verification (KYC) | Identity data, ID document data, address data | Required before processing withdrawals and for ongoing compliance. |
| Processing deposits and withdrawals | Financial data, identity data | Essential for operating the cashier and fulfilling payment requests. |
| Fraud and money laundering prevention | Technical data, financial data, identity data | Ongoing monitoring to protect the platform and individual Players. |
| Customer support | Communications data, identity data, transaction data | To resolve queries and maintain a record of support interactions. |
| Responsible gaming enforcement | Usage data, transaction data | To monitor for problem gambling indicators and enforce self-exclusion requests. |
| Personalised promotions and offers | Usage data, transaction data | Only where you have opted in to marketing communications. |
| Platform security and session integrity | Technical data, IP address | To detect and prevent unauthorised access and technical attacks. |
| Legal and regulatory compliance | All categories as required | To satisfy applicable legal obligations and respond to lawful authority requests. |
| Platform analytics and improvement | Usage data, technical data (anonymised where possible) | To understand how Players use bc35 and continuously improve the experience. |
4. Legal Basis for Processing
bc35 processes personal data on the following legal grounds, depending on the specific purpose for which the data is being used:
- Contractual necessity: The majority of the data processing described in this Policy is necessary to perform the contract between bc35 and the Player — i.e., to deliver the gaming and sportsbook services you have signed up to receive. This includes account management, payment processing, and customer support.
- Legal obligation: Certain processing activities — particularly KYC identity verification, fraud monitoring, and financial record-keeping — are required by applicable law and cannot be waived by the Player.
- Legitimate interests: bc35 processes some data on the basis of its legitimate business interests, including platform security monitoring, fraud prevention, responsible gaming enforcement, and aggregated analytics. We apply a balancing test to ensure these interests do not override your fundamental privacy rights.
- Consent: Where bc35 wishes to use your data for optional purposes — such as sending you personalised promotional offers by email or SMS — we will seek your explicit consent before doing so. You may withdraw this consent at any time by contacting [email protected] or adjusting your Account notification settings.
5. Data Sharing
bc35 does not sell, rent, or trade your personal data. We share your data only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose.
5.1 Payment Processors
In order to process your deposits and withdrawals, bc35 shares relevant financial and identity data with our authorised payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other banking and card network intermediaries. These partners are contractually bound to use your data only for the purpose of executing the relevant transaction and maintaining required financial records.
5.2 Identity Verification Providers
bc35 uses regulated third-party KYC and identity verification service providers to confirm that Players are who they claim to be and meet the age and eligibility requirements for using the Platform. These providers receive the minimum personal data necessary to perform the verification check and are prohibited from retaining or further processing your data beyond their contracted role.
5.3 Game Content Providers
Games on bc35 are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the course of running their games on the bc35 platform, these providers may receive a pseudonymous Player identifier and session data for the purpose of game integrity, RNG certification, and dispute resolution. They do not receive your full name, address, payment details, or other directly identifying personal data unless required by a specific legal or regulatory obligation.
5.4 Fraud Prevention and Security Services
bc35 may share data with specialist fraud prevention and cybersecurity service providers for the purpose of detecting and preventing financial crime, account takeover attacks, and bonus abuse. Data shared in this context is governed by strict data processing agreements and is used exclusively for security purposes.
5.5 Legal and Regulatory Authorities
bc35 may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by a valid legal process, court order, or applicable law. In such cases, bc35 will disclose only the minimum amount of information required to satisfy the legal obligation and will, where permitted by law, notify the affected Player that a disclosure request has been received.
bc35 does not transfer your personal data to advertising networks, data brokers, social media platforms, or any other third party for their own independent marketing or commercial purposes. Your data is not a product — it is a responsibility.
6. Cookies & Tracking Technologies
bc35.io uses cookies and similar browser-based tracking technologies to support the operation, security, and improvement of the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. bc35 uses the following categories of cookies:
- Strictly necessary cookies: These cookies are essential for the basic operation of bc35.io. They maintain your session state when you are logged in, remember your language preferences, and ensure that security tokens are correctly applied. You cannot opt out of strictly necessary cookies without losing core site functionality.
- Functional cookies: These cookies remember choices you have made — such as your preferred currency display or notification settings — to personalise your experience on return visits.
- Analytics cookies: bc35 uses anonymised analytics data to understand how Players navigate the site, which games are most popular, and where technical issues may be occurring. This data is aggregated and does not identify you personally.
- Security cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, bot activity, and other security threats.
You may manage your cookie preferences through your browser settings at any time. Note that disabling certain categories of cookies may impact your ability to use parts of bc35.io, including the login function and the cashier. bc35 does not use third-party advertising or cross-site tracking cookies.
7. Data Retention
bc35 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The general retention periods applied by bc35 are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal compliance and dispute resolution |
| KYC and identity documents | Duration of account + 5 years after closure | Anti-money laundering regulatory requirements |
| Transaction records | 7 years from transaction date | Financial record-keeping and audit obligations |
| Support communications | 3 years from last interaction | Quality assurance and dispute evidence |
| Session and usage logs | 13 months from collection | Security monitoring and analytics |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of valid consent basis |
| Self-exclusion records | Indefinite (or until formal request to lift) | Responsible gaming compliance |
When data has reached the end of its applicable retention period, bc35 will securely delete or anonymise it in a manner that prevents reconstruction. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing systems until it can be securely destroyed.
8. Security Measures
bc35 employs a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- 256-bit SSL/TLS encryption: All data transmitted between your device and bc35.io is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser's address bar confirms this encryption is active.
- Encrypted data storage: Sensitive data fields — including payment account identifiers and identity document numbers — are encrypted at rest using strong symmetric encryption algorithms.
- Two-factor authentication (2FA): bc35 offers 2FA to all registered Players and strongly recommends its use to protect against unauthorised account access.
- Access controls: Internal access to Player personal data is restricted to bc35 staff who have a verified business need to process it. All staff with access to personal data are subject to confidentiality obligations and regular security training.
- Intrusion detection: bc35 operates continuous automated monitoring of its network and application infrastructure to detect and respond to potential security incidents in real time.
- Regular security assessments: bc35 conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspected security breach affecting your bc35 Account, please notify us immediately at [email protected] so that we can take prompt protective action.
9. Your Rights Over Your Data
As a Player whose personal data is processed by bc35, you have the following rights with respect to your information. To exercise any of these rights, please submit a written request to [email protected] from the email address associated with your bc35 Account. We will respond to all valid requests within 30 calendar days.
Right to Access
Request a copy of all personal data bc35 holds about you, along with information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your bc35 Account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that bc35 limits the processing of your data to storage only, pending resolution of a dispute or accuracy query.
Right to Data Portability
Request a machine-readable copy of personal data you have provided to bc35 so that it can be transferred to another service provider.
Right to Object
Object to bc35 processing your data on the basis of legitimate interests, including for direct marketing and profiling.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time without affecting prior lawful processing.
Right Against Automated Decisions
Request human review of any significant decision about you made solely by automated processing, such as account risk scoring.
Please note that certain rights are subject to limitations where bc35 has a legal obligation to retain or process the data in question. In such cases, bc35 will explain the basis for any limitation when responding to your request. We will never charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive, in which case we will notify you before applying any charge.
10. Minors
bc35 services are strictly limited to individuals aged 21 years and above. bc35 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If we become aware that personal data has been collected from an individual who is under 21, we will immediately close the associated Account, void any activity on that account, return any deposited funds to the deposit source where verifiable, and permanently delete the personal data of the minor from our records.
If you are a parent or guardian and believe that your child has created an account on bc35.io without your knowledge, please contact us immediately at [email protected]. We take all reports of underage access seriously and will act swiftly to investigate and resolve such reports.
21+ only. Underage gambling is illegal and harmful. bc35 is committed to preventing access by minors and cooperates fully with any lawful authority request related to the protection of children from gambling harm.
11. Third-Party Services
bc35.io may contain references to or integrations with third-party services — including game studios, payment processors, and identity verification providers — that operate under their own independent privacy policies. bc35 is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of bc35.
In particular, when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank payment channel, that transaction is processed by the relevant payment provider's own systems and is subject to that provider's privacy policy in addition to this Policy. bc35 does not have visibility into or control over how those providers handle data within their own systems beyond what is communicated to us as part of the transaction confirmation.
Game content on bc35 is powered by providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate within their own regulatory frameworks and may collect pseudonymous session data as part of the game delivery mechanism. bc35 ensures that all game provider integrations are contractually governed by data processing agreements that limit the scope of any data sharing to what is strictly required for game delivery and integrity.
12. Changes to This Privacy Policy
bc35 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made to this Policy, bc35 will notify registered Players via the email address on file and will post a prominent notice on bc35.io for a period of not less than 14 days before the revised Policy takes effect.
The "Last updated" date at the top of this page reflects the date on which the most recent version of this Policy was published. Your continued use of bc35 services after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using bc35 services and request account closure by contacting [email protected].
We recommend bookmarking this page and checking it periodically, particularly before making deposits or engaging in high-value activity on the Platform.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bc35 handles your personal data, please contact our Data Support team using the details below. All privacy-related enquiries will be handled with strict confidentiality by a member of our dedicated team.
- Email: [email protected] — for all privacy and data rights requests.
- Response time: Privacy and data rights requests will be acknowledged within 5 business days and substantively resolved within 30 calendar days.
- Live chat: Available 24/7 inside your bc35 Account for general privacy queries requiring a faster response.
- Language: Our support team can handle privacy requests in English.
To exercise any of your data rights outlined in Section 9, please email [email protected] with the subject line "Data Rights Request" from the email address registered to your bc35 Account. Include your full name and a brief description of your request. We will verify your identity before processing the request.
How bc35 Protects Your Data
These are the six core privacy commitments that bc35 upholds for every player across Bangladesh.
256-bit SSL Encryption
Every page and every transaction on bc35.io is protected by industry-standard TLS encryption. Your personal and financial data is never transmitted in plain text across any channel.
No Data Sales — Ever
bc35 does not sell, rent, or trade your personal data to advertising networks, data brokers, or any third party for commercial gain. Your information is used only to deliver and improve the bc35 service.
Strict KYC Handling
Identity documents submitted for KYC verification are stored with encryption at rest and are accessible only to authorised compliance staff. Documents are deleted promptly once verification is complete and retention obligations are met.
Full Control Over Your Data
You have the right to access, correct, delete, or export your personal data at any time. Submit a request to [email protected] and our team will respond within 30 calendar days — no fees, no delays.
Opt-Out of Marketing
Promotional communications from bc35 are only sent where you have given explicit consent. You can withdraw your marketing consent at any time through your Account settings or by emailing our support team.
Defined Retention Periods
bc35 does not hold your data indefinitely. Every category of personal data is assigned a defined retention period and is securely deleted or anonymised when that period expires, as set out in Section 7 of this Policy.
Ready to Experience bc35?
Now that you understand how bc35 protects your personal data, explore everything the platform has to offer — from live cricket betting and 500+ slot games to our premium casino experience built for serious players across Bangladesh.
21+ only. Play responsibly. If you have questions about your data, visit our FAQ or review our Responsible Gaming page.